Refund policy

RETURN & EXCHANGE POLICY

Due to the personal nature of skincare and hygiene products, we do not accept returns or exchanges on products that have been opened, used, or damaged by the customer.

7-Day Guaranteed Happiness

At MOCOTA, we provide a 7-Day Guaranteed Happiness policy for eligible product issues.

If a customer receives:

  • A damaged product

  • A leaking product

  • The wrong product

We will replace the eligible product.

Reporting an Issue

Please notify us within 48 hours of delivery by contacting us at:

Email: mocota.info@gmail.com
Phone / WhatsApp: +91 81281 28379

Please provide the following when reporting an issue:

  • Order number

  • Clear photographs of the product

  • Clear photographs of the packaging

Our team will review the request and provide a suitable resolution.

Replacement Approval

Once a replacement request has been reviewed and approved, the replacement will be processed within 5–7 business days.

Products purchased during clearance sales, promotional events, or special offers may not be eligible for exchange unless the product received is damaged or incorrect.

Important

Returns or exchanges are not accepted for products that have been opened, used, or damaged after delivery by the customer.

 

REFUND POLICY

At MOCOTA, refunds are issued only for unavailable items.

Refund Process

Once a refund claim has been reviewed and approved, the refund will be initiated within 5–7 business days.

The refund amount will be credited to the original payment method used during the purchase.

Please note that banks and payment providers may take additional time to process and reflect the refunded amount in your account.

Shipping Charges

Shipping charges are non-refundable, unless the error was made by MOCOTA.

Refund-Related Queries

For any questions regarding refunds, please contact us at:

Email: mocota.info@gmail.com
Phone / WhatsApp: +91 81281 28379

 

 

CANCELLATION POLICY

Orders may be cancelled before they are shipped.

To request a cancellation, please contact us as soon as possible with your order number.

Email: mocota.info@gmail.com
Phone / WhatsApp: +91 81281 28379

Once an order has been dispatched, cancellation requests cannot be accommodated.

In such cases, customers may refer to our Return & Exchange Policy for eligible product issues.