Privacy Policy

MOCOTA — PRIVACY POLICY
Last Updated: 09/07/2026

SECTION 1 – INTRODUCTION

MOCOTA (“MOCOTA”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, process and protect information when you visit or use the MOCOTA website (“Website”), purchase our products, create an account, communicate with us, or otherwise interact with our services.

By accessing or using our Website, you acknowledge that you have read and understood this Privacy Policy.

SECTION 2 – INFORMATION WE COLLECT

We may collect information that you voluntarily provide to us, including:

• Full name
• Mobile number
• Email address
• Billing and shipping address
• Order and purchase details
• Payment-related information
• Product preferences
• Reviews, feedback and communications
• Information provided through contact forms, WhatsApp or social media
• Any other information you choose to provide to us

We may also automatically collect certain technical information, including your IP address, browser type, device information, operating system, pages visited, referring website and Website usage information.

SECTION 3 – HOW WE USE YOUR INFORMATION

We may use your information to:

• Process and fulfil your orders
• Deliver products to you
• Process payments and refunds
• Provide customer support
• Confirm orders and provide shipping updates
• Respond to your enquiries
• Improve our products, Website and customer experience
• Prevent fraud, misuse and unauthorised transactions
• Send promotional communications where permitted
• Conduct marketing and advertising activities
• Understand customer preferences and Website usage
• Comply with applicable laws and regulations

SECTION 4 – PAYMENT INFORMATION

Payments made through the Website may be processed by third-party payment service providers.

MOCOTA generally does not store your complete debit card, credit card, UPI or banking credentials on its own servers.

Payment information may be collected and processed by the relevant payment service provider in accordance with its own privacy policy and security practices.

SECTION 5 – COOKIES AND TRACKING TECHNOLOGIES

Our Website may use cookies, pixels and similar technologies to improve Website functionality and understand how visitors interact with our Website.

These technologies may be used for:

• Website functionality
• Analytics
• Performance measurement
• Personalised experiences
• Advertising and remarketing
• Measuring the effectiveness of marketing campaigns

You may be able to control cookies through your browser settings. Disabling certain cookies may affect some Website functionality.

SECTION 6 – MARKETING COMMUNICATIONS

With your consent or where otherwise permitted by applicable law, we may send you information about:

• New product launches
• Offers and discounts
• Promotional campaigns
• Product recommendations
• MOCOTA updates
• Special events

You may opt out of promotional emails or other marketing communications by using the unsubscribe option provided or by contacting us.

SECTION 7 – SHARING OF INFORMATION

We do not sell your personal information.

We may share necessary information with trusted service providers who assist us with:

• Payment processing
• Order fulfilment
• Shipping and logistics
• Website hosting
• Analytics
• Marketing and advertising
• Customer support
• Technology and security services

Such sharing will be limited to what is reasonably necessary for the relevant purpose.

We may also disclose information where required by law, legal process, governmental authority or to protect the rights, safety and property of MOCOTA, our customers or others.

SECTION 8 – DATA SECURITY

We take reasonable technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, misuse or destruction.

However, no electronic transmission or storage system can be guaranteed to be completely secure.

Accordingly, while we take reasonable steps to protect your information, we cannot guarantee absolute security.

SECTION 9 – DATA RETENTION

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, provide our services, maintain business and transaction records, resolve disputes, prevent fraud, and comply with applicable legal or regulatory requirements.

When information is no longer required, we may securely delete, anonymise or otherwise dispose of it, subject to applicable law.

SECTION 10 – YOUR RIGHTS

Subject to applicable law, you may have rights regarding your personal information, including the right to:

• Request access to information held about you
• Request correction of inaccurate information
• Withdraw consent where processing is based on consent
• Request deletion of personal information where applicable
• Raise a grievance regarding the processing of your personal information

Requests may be submitted using the contact details provided below.

SECTION 11 – THIRD-PARTY WEBSITES

Our Website may contain links to third-party websites, social media platforms or other services.

MOCOTA is not responsible for the privacy practices, content or security of third-party websites.

We encourage you to review the privacy policies of such third parties before providing them with personal information.

SECTION 12 – CHILDREN’S PRIVACY

Our Website and products are intended for general consumers and are not specifically directed towards children.

We do not knowingly seek to collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us, please contact us so that we can take appropriate action.

SECTION 13 – CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements or services.

Any updated version will be posted on this page with the revised “Last Updated” date.

Your continued use of the Website after an update constitutes your acknowledgement of the revised Privacy Policy, to the extent permitted by applicable law.

SECTION 14 – GRIEVANCE / PRIVACY CONTACT

If you have any questions, concerns or requests regarding this Privacy Policy or the handling of your personal information, please contact:

MOCOTA
Email: support@mocota.in
Phone: 8128128379
Address: B-1302 Laxmi Skycity, S.P. Ring Road, Hanspura, Ahmedabad, 382330